JCC Association Benchmarking Data shows Attending the Professional Conference is Good for the JCC!!!
- Staff members who feel they have opportunities to learn and grow are more likely to “strongly agree” they are satisfied at work
- Staff satisfaction leads to higher levels of membership retention and excellence in customer relations (and conversely, low levels of satisfaction lead to high levels of turnover, which is expensive and disruptive)
- Satisfied staff are more likely to engage members in informal conversations – one of the best ways to increase membership retention and participation in programs