Monday night at the conference. The first day plus has been terrific with lots of networking and of course lots of fun. This has been an awesome opportunity to meet professionals from all over the country and compare notes. Learning about leadership in the twenty first century. I think what stuck with me the most is Alan Finkelstein saying it’s time to be about progress not process. YES!!!!! I do like the sound of that. Let’s see it’s hard to get to that 150 word count. I will bring back to Baltimore a whole new matrix to build our sales team. This is the year that we will wow the board with new members and higher retention. Thanks to conversations with Retention Management and a great speaker named Terry I will go home with the tools to be about progress. And any JCCA conference would be incomplete without talking about the friends and fun! Pilots and basketball and the pool. Gorgeous weather is a wonderful back drop for a terrific conference. See you in two years.
Gail Zuskin | Baltimore